FAQ’s and Shipping

At Food and Shelter our goal is to prepare your order with care, just as the items were created. Please allow 3 business days for your order to be processed and packaged.

For the time being, we only ship within Canada.

 

Free Shipping on orders over $150

This offer applies to all orders.

 

Domestic Shipping – $15 CAD (unless otherwise posted)

Flat rate shipping in Canada is $15 CAD. All Canadian orders are mailed via Canada Post Expedited Parcel and expected to arrive within 1 to 10 days after order fulfillment. A tracking number will be provided once your order has shipped. 

 

Express Delivery

Need it sooner? Contact us at hello@foodandsheltergoods.com and we will make arrangements for delivery according to your needs.

 

Free Local Delivery

Free local delivery within the City of Guelph. Delivery will be made within 3 working days of your order being processed.

Periodically, we will offer free delivery within the City of Markham. These dates will be announced on Instagram a couple of days in advance.

 

Cancellations or Changes

Changed your mind? Forgot to add something? Not to worry. Send us a message at hello@foodandsheltergoods.com within 24 hours of purchase and we will sort it out for you!

 

Returns

If you are not fully satisfied with the product, please email hello@foodandsheltergoods.com. If you wish to return items please send back within 30 days of receiving. Returns are to be shipped at customers expense. Once items are returned, a refund will be issued.